SOCIAL SERVICES WORKER III-BILLINGUALTULARE COUNTY HR & DEVELOPMENT
Manage a caseload of more difficult types of social services cases, that may include adolescent youth and/or the elderly and disabled population; perform in-home assessments to establish eligibility for in-home care for the elderly and disabled population, including the type and frequency of assistance needed to aid with the activities of daily living; perform in-person assessments and interviews to determine relevant goal plans used to motivate and empower adolescent youth; may investigate and make recommendations concerning family situations involving neglect and or abuse and make appropriate referrals; attend occasional evening or weekend class or event; may represent the County in appeals regarding service related issues and resolve such disputes; may perform Quality Control and Program Integrity activities; interpret and explain rules, regulations and policies to clients and applicants; prepare and maintain case records, case narratives and reports; participate in staff training to increase technical competence; maintain confidentiality of all information and materials handled; may act as a lead-worker within a unit in the absence of the supervisor; may plan, develop, and make presentations; may provide training and instruction to staff; prepare memos, letters, and reports.
Education/Experience: A typical way to obtain the knowledge, skills and abilities for this position would be graduation from an accredited college or university with a Bachelor's degree in social work or closely related field. Responsible caseload management experience may be substituted for the educational requirement on a year for year basis.
Knowledge of: Interviewing and counseling methods and techniques; community resources available to assist clients; terminology and vocabulary relevant to social work and social service programs; caseload management methods and techniques; components of treatment plans and their development and implementation; techniques for diagnosing family situations and problems sufficient to develop, implement, and monitor treatment plans; basic math including addition, subtraction, multiplication, and division.
Skill/Ability to: Manage a caseload to meet Agency standards of productivity; verbally communicate sufficiently to explain technical information to people of various socio-economic, cultural, and educational backgrounds; read, interpret and explain rules, regulations, policies and procedures pertaining to social service programs; write clear, concise, grammatically correct case narratives, court reports, records and letters; follow verbal and written instructions; retain and recall information; adjust to changes in workload and coordinate work with others; establish rapport and maintain effective working relationships with others; use patience, tact and courtesy in dealing with people under various circumstances and under emotional stress; define problems, collect and evaluate information, organize and analyze material, draw valid conclusions and make appropriate recommendations; use and develop community resources to best serve clients needs; maintain confidentiality of all information and materials; prepare, organize and give oral presentations; act effectively in emotional and stressful situations in order to respond to emergencies and adopt an appropriate course of action.