Court Technology Analyst II - ConfidentialMERCED SUPERIOR COURT
Merced, CA Full-time
Posted on November 7, 2018
DEFINITION: Under direction, analyzes court information technology needs and develops solutions; install and configure desktops, laptops and mobile devices; may assist in systems analysis and development; and performs related duties as required. The incumbent working installs, modifies, and maintains Court IT equipment inventory and assist VoIP phone troubleshooting, maintenance and performs related tasks as required. DISTINGUISHING CHARACTERISTICS: The Technology Analyst II is distinguished within the division by its ability to work independently to solve problems and execute various technologies. Incumbents in this class must possess an extensive base of knowledge in computer hardware and software, office automation systems and procedures; telecom/voice, server, storage and network systems; initiative and imagination; analytical skills; good oral and written communication skills; good judgment; ability to work as part of a team; and the ability to establish and maintain effective working relationships. ESSENTIAL FUNCTIONS The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related or a logical assignment for this classification. Other duties may be required and assigned. 1. Provides support for hardware and general software programs used by the Court; maintains and troubleshoots desktop computers, laptops, mobile devices, printers, Audio/Visual Systems, network connectivity and related peripherals. 2. Works with work order system and ticket tracking/escalation and assigns to appropriate staff; receives, logs and monitors calls from users regarding hardware, software, and/or network problems; and assists customers in resolving problems 3. Work with Systems Admin to capture and deploy desktop image using imaging software, example: SCCM 4. Maintains check in/out closet equipment's and key lists; organizes and maintains workrooms and closets 5. Performs quarterly software, operating systems and antivirus updates 6. Maintains and updates IT equipment, tools & e-waste inventory lists; maintains cable management 7. Structures, maintains and supports media carts, laptops, A/V recordings and A/V Conferencing equipment 8. May manage server applications and complete the installation process for new programs; installs and tests hardware/software on workstations and servers 9. Supports & assists VoIP phone system configuration & installation 10. Determines the nature of problems by testing connections, hardware, and software; and by consulting with the Information Technology Division and other technical staff, including outside vendors 11. Coordinates site preparation and ensures that power, cabling, and communication requirements have been met prior to equipment installation and to meet "room/site ready" state; schedules, sets-up and returns equipment needed for presentations 12. Performs related administrative tasks; prepares budget information for potential upgrades and new program purchases; creates prints and delivers reports; maintains program inventory information 13. Compiles statistics on network, hardware, and software performance, including general monitoring and reactive investigation as needed; tests new technology and keeps current on latest technology trends and disciplines 14. Organizes, modifies, implements, and maintains systems software required to support network and the associated infrastructure 15. Provides troubleshooting, training and diagnostic analysis and solutions for confidential positions including, the judicial officers, executive office, management team and human resources 16. May provide training and support to staff 17. Performs other duties as assigned WORK HOURS As directed, per Division needs, including overtime. Assignments may require weekend & evening work. Supervisory Duties: None MINIMUM QUALIFICATIONS Necessary Employment Standards Knowledge of: - MS Windows installation, configuration and deployment of Desktops, Laptops and mobile device - LAN/WAN networking technologies including, but not limited to VLAN, routing, switching, VPN, multi-zoned firewalls with Internal/DMZ/Extranet/Internet - Multiple routing protocols, including MPLS, BGP and EIGRP - VMware virtual server environments - Servers (virtual and blade) products and environments - Principles and practices of system security - Backups, restores and disaster recovery strategies - Server/Client model architecture and datacenter environments - Principles and techniques of computer systems analysis - Principles of complex personal computer operating systems and network operating systems Skill/Ability to: - Install, maintain, upgrade and repair personal computers, servers, peripherals and network hardware including Voice over IP (VoIP) and wireless topologies - Install, use and maintain software including MS Windows Operating Systems and Court applications programs - Work well independently and as a member of a team - Understand and follow oral and written directions - Communicate effectively both orally and in writing - Prepare clear and concise written procedures; train others as assigned - Work well with competing deadlines - Adapt to changing conditions in a positive manner - Demonstrate a willingness to learn new technologies - Research and utilize educational resources in order to expand knowledge base - Assist in planning for technological systems for the short, mid and long term - Deal effectively with difficult customers and situations - Remain calm and proactive in the face of system downtime or disaster - Collect, compile, and analyze data and information - Prepare and maintain project reports EDUCATION AND EXPERIENCE REQUIRED Education: - Graduation from an accredited college or university with a Bachelor's Degree in Business, Computer Science, Engineering, Information Systems or a related field. Experience: - Two (2) years of full-time paid work experience equivalent to that gained as a Network or Telecommunications Specialist, Network Systems Engineer or Administrator, or other related classification. License, Certification and/or Special Requirements: - A valid class C California driver's license may be required. The requirement will be reviewed on a position basis in accordance with ADA regulations. ESSENTIAL PHYSICAL AND MENTAL DEMANDS Performance Aptitudes Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data; includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships. Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data, and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs. Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems. Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable. Physical Ability: - Strength, dexterity, coordination, and vision to use a keyboard, computer monitor, and other office equipment on a daily basis and for extended periods of time - Fine finger manipulations, dexterity, and coordination to handle files and single pieces of paper - Forceful and repetitive gripping, grasping, and pinching - Occasional lifting and carrying of objects weighing up to 70 lbs. - Frequent reaching for items on shelves, above, at, and below desk/shoulder level - Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or negligible amount of force constantly to move, torque, twist, push, and pull objects - Frequently sit for extended periods; frequently stand for extended periods; and frequently walk, move, bend, stoop, lift, and stretch - Able to move to different locations such as, but not limited to: courtrooms, clerk's office, various departments, other court facilities, and desk assignments based on the operational needs of the Court - Able to traverse inside and outside over uneven ground and pavement - Perform repetitive writing, typing, copying - Employees are regularly required to verbally communicate both in person and by telephone - Corrected hearing and vision to normal range Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions; office and courtroom environment in buildings with varying degrees of heat and cold air; interaction with court divisions requires travel indoors and outside over uneven ground and pavement and in all types of weather; high noise level, at times; some travel required using personal vehicle with mileage reimbursement per Court policy.