COVERED CALIFORNIA

Fresno , CA

SERVICE CENTER MANAGER

COVERED CALIFORNIA
Fresno, CA Full time
Posted on October 11, 2017
SERVICE CENTER MANAGER $7,593.00 $8,621.00 p/mo Join the Covered California Team! Looking for a job that you can feel passionate about? Are you interested in making a difference in the lives of Californians while achieving your career goals? If so, join the Covered California team where you'll thrive in a fast paced-environment surrounded by enthusiastic and selfmotivated people. Covered California is seeking a Site Manager (Staff Services Manager III) for our Fresno Service Center who will be responsible for the overall management and operational activities of subordinate managers and professional and technical staff numbering between 500-600 full-time employees, who are providing the initial customer service contact in regard to health insurance plans and options. Essential Duties and Responsibilities Assists in the overall planning and development of the Fresno Call Center, including development of proposals and strategies to improve Call Center services and assists with the development of policies and procedures. Launch, develop, execute and continuously improve an evolving customer support environment Develop and maintain a performance-oriented culture that results in an exceptional customer experience measured through internal performance metrics and external customer satisfaction Provides direction for implementation of policies, standards and procedures necessary to the successful management of the Service Center operations and other critical programs. Desirable Qualifications A minimum of (3) years supervisory experience in a contact center environment Ability to embrace a leader's role and continuously model the behaviors, traits, value and characteristics of a successful leader, which includes: integrity, accountability and ethical behavior; understand and promote the vision and departmental mission; set anD attain goals' construct a clear sense of purpose; manage change; be creative and innovative; and plan strategically. Understands the importance of customer service and ensures customers' expectations and needs are met and/or exceeded; represents the department in a professional and respectful manner; is attentive to importance of time and urgency of issues; andunderstands and is sensitive to politas influences. Ability to present information and express ideas in a clear, confident and convincing manner; and to receive, attend to, interpret and respond in ways that are appropriate to listeners and situations.Job Advertisement Language Ability to make informed decisions via objective data, research and analysis, and input from team members and key stakeholders; understand good government; and make difficult decisions and understand consequences of actions How to Apply For additional job description and minimum qualification information, and to apply to this opportunity, click here: https://www.jobs.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=84299. About Covered California Covered California is a State Department that is improving the health of all Californians by assuring their access to affordable, high quality care by allowing individuals and small business to compare plans and buy health insurance in the private market. Covered California knows that its employees are its most valuabl asset, and it's looking for enthusiastic and highly motivated individuals to help us make a difference.