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COUNTY OF FRESNO

Fresno , CA
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Supervising Child Support Officer

COUNTY OF FRESNO
Fresno, CA Full time
Posted on April 1, 2018

Supervising Child Support Officer

$4,547 - $5,819 Monthly The Fresno County Department of Child Support Services is currently recruiting for Supervising Child Support Officer.

The information listed below is meant to serve as samples of job duties and responsibilities for positions in this classification. This list is neither inclusive nor exclusive, but indicative of several types of duties performed. Consequently, this information does not reflect Essential Functions for any given position in this classification.

  • Supervises a team of staff involved in child support functions and activities. Supervisory responsibilities include interviewing, selecting, training, assigning, evaluating, promoting and disciplining subordinate staff.
  • Trains and orients new employees and provides technical assistance on casework processes and procedures.
  • Reviews the most difficult cases to determine appropriate action and consults with Child Support Attorneys on legal issues.
  • Conducts case audits and reviews the work of line staff for quality assurance purposes.
  • Conducts formal reviews of contested tax intercept cases and makes binding, final decisions.
  • Participates in departmental committees to analyze departmental or unit needs; recommends changes in matters such as organization, work flow, policies, procedures, design or use of forms, and coordinates work with other divisions, departments, and agencies.
  • Assists Child Support Attorneys by ensuring that cases are ready for hearing and/or trial.
  • Maintains case notes within a web-based system.
  • Conducts audits of financial records to ensure that support obligations comply with court orders and initiates legal remedies when appropriate.
  • Reviews issues in intercept and credit reporting cases and initiates appropriate corrections.
  • Prepares or supervises the preparation of reports, correspondence, research, and special studies associated with child support cases while adhering to departmental and/or state requirements.
  • May translate to serve public needs. Translating may be oral or in written form.
  • May testify in court proceedings regarding child support actions.

Knowledge, Skills and Abilities:

Knowledge of:

  • Principles and practices of employee supervision and staff development;
  • Department practices, policies, and procedures;
  • Interviewing and information gathering methods and techniques;
  • Laws, rules, and regulations governing child support programs;
  • Writing principles including correct grammar, spelling, punctuation, and sentence structure;
  • Computer applications and web-based software;
  • Basic mathematics including addition, subtraction, multiplication, division, and percentages;
  • Collection methods, techniques, and resources used to locate absent parents and/or their assets;
  • Principles and practices of effective customer service.

Skills/Abilities to:

  • Supervise, interview, select, train, assign, evaluate, promote and discipline subordinate staff;
  • Effectively analyze data;
  • Communicate, monitor, and analyze department goals, objectives, policies, procedures, and practices;
  • Work independently and in a team-oriented environment;
  • Multi-task, prioritize, and organize work to meet deadlines;
  • Operate modern office equipment including multi-line telephones and computers;
  • Maintain confidentiality of information;
  • Understand and explain financial calculations;
  • Review and compare documents for completeness and accuracy;
  • Communicate effectively, both orally and in writing with people of various educational, socio-economic, and cultural backgrounds;
  • Assess and evaluate case information to determine appropriate courses of action;
  • Establish and maintain effective working relationships at all organizational levels, as well as with other agencies and the public;
  • Demonstrate and maintain a high degree of initiative, maturity, integrity, and good judgment.

Equal employment opportunity employer.