Office Assistant I
Under immediate supervision, performs a wide variety of routine and less complex tasks and duties
assigned to classes within the office support series including typing of forms, memoranda,
correspondence and reports; assists callers and visitors by supplying information personally or directing
information requests according to established procedures; sorts, logs and maintains records and other
documents; performs basic payroll duties; learns policies, procedures and work methods associated with assigned duties; performs other related duties as required.
The Office Assistant I is the entry level class in the office support series responsible for performing less
complex assignments within an established procedural framework where there are minimal consequences
of error. This classification is distinguished from the next higher classification of Office Assistant II by
the performance of more routine, repetitive and less complex assignments.
Receives immediate supervision from administrative and/or management staff. Incumbents of this class
do not routinely exercise supervision.
ESSENTIAL FUNCTIONS: (include but are not limited to the following)
• Demonstrates a basic understanding of applicable policies, procedures and work methods associated
with assigned duties; responds to questions and concerns from the general public; provides
information as appropriate; receives visitors and telephone calls, directing them to the appropriate
information source; represents the City to all callers and visitors in a professional and customer
friendly manner; assists the public in filling out forms supplying information concerning fees,
permits, legal requirements, procedures and services provided by City departments.
• Uses personal computer to enter, prepare and proofread drafts, labels, forms, envelopes and a variety
of documents including general correspondence, reports, memos, fliers and statistical charts from
rough drafts, recordings or verbal instructions; operates other automated office equipment.
• Compiles and maintains records and prepares statistical reports; maintains centralized
division/department records and files; inputs, updates and retrieves data such as mailing lists,
registrations; designs and develops flyers and brochures.
• Determines proper spelling, and grammar; develops proper formats for forms, charts and reports;
edits and reviews documents; prints final documents and distributes.
• Receives and processes fees, fines or other money; prepares receipts and balances money received;
prepares rental agreements and reviews for completeness.
• Maintains employee time cards, payroll information, petty cash, daily cash and daily revenue records;
performs a variety of general accounting operations including payroll, receivables, and bank deposits;
processes purchase orders and checks incoming orders.
• Maintains office equipment and facilities; requests and follows up on building maintenance and
custodial services; operates and performs routine preventative maintenance on office machines
including data/word processors, copiers, field dispatch equipment etc.
• May receive incoming telephone and voice radio calls, secure and record information and use radio to
dispatch necessary City services.
• Establishes positive working relationships with representatives of community organizations,
state/local agencies, City management and staff, and the public.
Position requires prolonged sitting, standing, walking, reaching, twisting, turning kneeling, bending,
squatting and stooping in the performance of daily office activities. The position also requires grasping,
repetitive hand movement and fine coordination in preparing statistical reports and data, using a computer
keyboard. Additionally, the position requires near and far vision in reading correspondence and using the
computer, and acute hearing is required when providing phone and face-to-face service. The need to lift,
drag and push files, paper and documents weighing up to 25 pounds also is required.
QUALIFICATIONS: (The following are minimal qualifications necessary for entry into the
Education and/or Experience:
Any combination of education and experience that has provided the knowledge, skills and
abilities necessary for an Office Assistant I. A typical way of obtaining the required
qualifications is to possess the equivalent of one year of clerical experience, and a high school
diploma or equivalent.
Possession of, or ability to obtain, a valid class C California driver’s license may be required for
KNOWLEDGE/ABILITIES/SKILLS: (The following are a representative sample of the KAS’s
necessary to perform essential duties of the position)
Standard office and administrative policies and procedures; specified computer applications
involving word processing, data entry, data base access and/or standard report generation; business
arithmetic; standard office practices and procedures, including filing and the operation of standard
office equipment, including a computer and applicable software; business letter writing and the
standard format for typed materials; methods and techniques for basic report preparation and
writing; record keeping principles and practices; correct business English, including spelling,
grammar and punctuation; depending on assignment, knowledge of accounting, clerical,
construction, legal and computer operation terminology may be required; administrative
procedures affecting inventory, purchasing, accounting and personnel/payroll transactions.
Provide general clerical support to a specialized work unit, read, understand and review documents
for accuracy and relevant information; use applicable office terminology, forms, documents and
procedures in the course of the work; use sound judgment in following and applying appropriate
laws, regulations, policies and procedures; learn the policies, procedures and guidelines of the
department to which assigned in a timely manner; maintain accurate office files; make accurate
arithmetic calculations in the receipt of moneys; compose correspondence or documents; meet
critical deadlines; deal successfully with the public, in person and over the telephone; courteously
respond to community issues, concerns and needs; understand and follow instructions; plan,
organize and direct the work of subordinate staff; establish and maintain effective working
Operate an office computer and a variety of word processing and software applications; operate a
variety of automated office machinery and equipment including printer, typewriter, calculator,
facsimile machine, copier, multi-line telephone systems, etc.; type accurately from clear copy at a
rate of 40 words per minute.