Customer Service Representative
Ashley HomeStore Furniture
Glendale, AZ
Full-time
Call Center / Customer Service
Posted on September 19, 2017
Join the #1 furniture retailer in North America and the #1 furniture manufacturer in the world! Customer Service Representative- Greets customers and helps them through the sales process, great incentives! CSR- provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency Merchandising assistant- ensures accuracy of inventory and signage throughout the store Visual- maintains visual standards with product and accessories Warehouse- assist the visual and merchandising assistant with unloading, building and moving furniture
Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.